1. Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number, and mailing address
- Payment and billing information
- Account credentials
- Order history and service records
- Communications you send to us (email, text messages, phone calls, contact forms)
We also automatically collect:
- Device information (browser type, operating system, IP address)
- Usage data (pages visited, time on site, referral source)
- Cookies and similar tracking technologies (see our Cookie Policy)
- Location data when you use location-based services
2. How We Use Your Information
We use your information to:
- Process and fulfill orders and service requests
- Communicate with you about orders, services, and account activity
- Send promotional offers, newsletters, and marketing communications
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and ensure security
3. Text Message (SMS) Communications
By providing your mobile phone number and opting in, you consent to receive text messages (SMS/MMS) from Florida Pool Heroes. Messages may include:
- Order confirmations and shipping/delivery notifications
- Service appointment reminders and updates
- Promotional offers and deals
- Account notifications and alerts
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. By opting in, you agree to receive recurring automated marketing and informational text messages at the number provided, including messages sent by autodialer. Consent is not a condition of purchase.
We will not share your phone number or text message opt-in data with third parties for their marketing purposes. Your information will only be shared with service providers who assist us in delivering text messages and as required by law.
Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.
4. Sharing Your Information
We may share your information with:
- Service providers who assist with order fulfillment, payment processing, and delivery
- Analytics partners to help us understand website usage
- Law enforcement or regulatory bodies when required by law
- Business partners in the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We implement commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Withdraw consent for text message communications
- Request a copy of your data in a portable format
7. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at hello@floridapoolheroes.com or call us.
Florida Pool Heroes, Tampa Bay, Florida